In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee (we simply pass on the exact fee that Australia Post charges to us which is $10+GST) along with a second delivery fee. Please ensure that your delivery address is complete and correct. If you have provided a PO Box delivery address and all or part of your order will be sent by courier, we will call you to discuss alternate delivery options.Īll Express Post orders will be shipped same business day if received before 10am QLD time, or next business day if received after this time.Ī tracking number will be emailed to you shortly after your order is dispatched. Many bulky products are unable to be shipped to PO Boxes. In the event a delivery issue does occur and you have selected Signature on Delivery, we can assist with a replacement parcel for you pending the outcome of an investigation with Australia Post. Therefore, we strongly recommend all customers select Signature on Delivery for their parcels. If the parcel is not successfully delivered and we have provided you with a valid tracking number, we will not ship a replacement to you free of charge. If you select NO Signature, please note that this is 100% at your own risk and there is no parcel insurance when you select this option. You will be provided with the option to select Signature or NO Signature for all non-bulky parcels on checkout. If this is the case you will be advised by email within 24 hours and we will send you a notification email as soon as it is available for pick up. If you elect to pick up a bulky product from our Brisbane warehouse, we may need to transfer stock from a partner warehouse. Other larger orders may also be shipped by courier rather than Australia Post if they are outside of Australia Post’s maximum allowable weights and dimensions. Most bulky products are shipped with an automatic "Authority to Leave" and will not require a signature on delivery unless you specifically request this. We recommend that you refer to Australia Post’s delivery time frames on their website to determine how long it will take for your order to arrive based on your location in Australia (all orders are shipped from Capalaba, QLD, 4157).Īlmost all parcels are shipped with Australia Post eParcel from our Brisbane warehouse with the exception of some larger bulky products which are shipped by courier directly from our partner warehouses. We endeavour to pack and ship all orders within 3 business days, with most orders being shipped within 24 business hours of the order being received. A total shipping charge will then be shown on the checkout page prior to confirming and processing payment for your order. When an order contains both Standard and Bulky products, a flat $9.95 charge will apply to unlimited Standard products and each Bulky product will attract its own shipping charge. Bulky products are identified by the word “Bulky” written against the Shipping Type under the Specifications section on each product listing. Bulky products are charged on a product by product basis based on the total weight of the product and the destination postcode. Printed with non-toxic, mouth safe inksĮach set of blocks provides funding for 16 meals for kids in need.We charge $9.95 flat rate shipping on all orders, except for bulky products.
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